In this week's Terrashroom update, we announced changes to the order process, ensuring quicker delivery for customers, with a deadline approaching for current pre-orders. Filmed in the company’s back media room, Jared shares insights on streamlining content creation and distribution. Also, a successful recap of the Q&A session is mentioned and hints at future content, possibly including an office tour. A customer email update is on the way, wrapping up a productive week at Terrashroom.
As an important note: September 7th, 2024 at 11:59PM CT is the FINAL DEADLINE for converting pre-order deposits into full purchases and maintain your place in line. You can certainly convert it after this date, but it will be treated as a new order and you will have to wait an additional 3-4 months. (This is so we can release the order numbers who will be receiving the first (MP1) batch
(0:00): "What's up everyone my name is Jared and this is your weekly Terrashroom company update it's August 25th it's Sunday probably by the time you're going to get it it's going to be Monday but so we'll just dive in."
(0:16): "So first off you're probably going to notice this is a change of scenery this is not in the normal office area this is like the back media room this is where I do a lot of like content stuff for photography, videography, user tutorials, time lapses. It's really dark, you can control the lighting in here makes it a lot easier."
(0:33): "But that being said, the number one thing that we've been focusing on is updating the order batch sequences. So this is kind of complicated but the best way to put it is we've traditionally done the deposit and then full pre-order amount, so it's a $50 deposit depending on when you completed your pre-order you'd pay an additional $150 to $250."
(0:53): "The problem with it is what happens if you have we'll just say Joe, Joe places a $50 deposit in January then you have someone named Sue, they place a full pre-order in February, and then Joe comes back later in April and completes his deposit. Who gets their term first, right?"
(1:10): "So anyways we've been working on this dynamic model to just make sure everyone basically gets their product as soon as possible. Why I bring this up though is probably in the coming week, maybe week and a half, we're going to cut off the the order sequencing so if you complete your deposit after this date that means you're just going to be as if you're a new customer."
(1:36): "Quite frankly it's just the main reason we are doing that is so we can have a finalized list that we can share with our customers and everyone that's waited so patiently this is just going to make it easy for y'all it's going to make it easy for us it's going to provide a lot of clarity."
(1:54): "So keep that in mind in about a week and a half we're going to be closing that off you can still purchase a Terrashroom in pre-order, you're just going to be as if you were a totally new customer and you're going to be quite a bit later down the road so hope that's helpful."
(2:13): "Another thing is we did a Q&A session on Tuesday at noon it was a good session, we actually only had one person that left a nasty comment which normally there's quite a few so I guess these weekly updates are good."
(2:28): "But that being said though we will be doing more depends on if we're in China or not just 'cause some like firewall policies it can be a little bit challenging. We're not probably it's just not going to happen while we're out there but that being said it is posted on our Link in BIO so if you just click on that it should take you right there."
(2:53): "We've also been working on just some general back office stuff. I don't need to go into a lot of detail other than just things around like customer support, things like how do we push this media out so if we're doing these weekly customer updates how do we basically just make sure that they're clipped up into shorts, reels, how do we turn it into social posts, how do we post the full thing."
(3:15): "Really just making it easy so the deliverability and you know our community can see the content that we're putting out."
(3:22): "That's mostly it we will be sending out a customer email update in about a week now 'cause it's the end of the month. That's generally what happens when we try to get them out."
(3:32): "But other than that, pretty straightforward. let us know what other kind of content you'd like to see. Maybe one of these days I'll give a tour of the office or something like that but yeah we just want to make interesting entertaining educational content for our community."
(3:52): "So hope this is helpful, that being said thank y'all appreciate y'all a lot and really excited for when we chat next so have a good week. thanks bye."